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A Running over Accident caused one Death Civil Defence Organizes "Safe Summer" Initiative The General Directorate of Civil Defence celebrates the 20th Accession to the Throne  
Satisfaction of service recipients
 
First: General information
         
Name: (optional)      
Phone No: (optional)          
Governorate      
Sex      
Age      
Educational Level      
Nationality      
Recipient status      
Email Address        
         
Second :- Type of the provided service:
 
Dealing with accidants  Firefighting
 Ambulance service
Import request for safety articles
     
     
Certified copy of an accident report
Third:- Recipients satisfaction of the offered service
 
I know where the nearest civil defence station to my house is. 
I know where the nearest civil defence station to my work is.
I know the emergency phone number of civil defence.
 
General
 
# Item Strongly Agree Agree neutral don’t agree strongly don’t agree
Civil defence work is necessary to the community.
2 I think that working at the Civil Defence endangers the staff when dealing with accidents..
3 I take the civil defence instructions seriously .
4 I feel the team spirit among Civil defence staff.
5 The Directorate Facilities (offices, fields, buildings) are well organized .
6 The Guide Panels for all Facilities are clear.
7 Printing, scanning…etc. services are presented.
8 You can have sufficient information through Civil defence site .
9 The Civil defence media contributed in raising Preventive awareness.
 
Service
 
# Item Strongly Agree Agree neutral don’t agree strongly don’t agree
1 The response of the civil defence was not fast even though they knew the site .
2 It takes much time to finish the paper work.
3 Signs that explain instructions are clear.
4 The used forms are clear and simple.
5 The fees are reasonable.
6 Satisfaction of the served services.
7 The usage of computers makes it fast and easy to finish work.
 
Service
 
# Item Strongly Agree Agree neutral don’t agree strongly don’t agree
1 Civil defence staffs are professionals in dealing with accidents.
2 Civil defence staffs clearly know the regulations and instructions.
3 The way in which the civil defence men deal with citizens is satisfying.
4 There are mistakes in the paper work/ there is accuracy in the finished services.
5 The identification card of the employee is clear and readable.
6 There is a mechanism of suggestions and complains.
7 The complains are dealt with competently.
 
Four:- Other remarks
 
Please write down any remark that wasn’t answered or any suggestion to activate the role of The General Directorate of Civil Defense towards the Jordanian community.
 
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